Returns & Refunds Policy
Last updated: 13 November 2026
Your right of withdrawal
If you are a consumer, you can withdraw from your purchase within 14 calendar days from the day you, or a person you designate, receive the products. You do not need to give a reason.
How to withdraw
Before the 14 days end, send us a clear statement that you wish to withdraw, by email to sales@thewinecasino.com. You can use the model form below, but this is not required. Please include your order number.
Returning the products
Send the products back to us within 14 days of telling us you are withdrawing. We will reply with the return address. The cost of returning the products is paid by the customer.
Please return the products complete, with all components, in their original packaging and in the condition you received them. You may open a set to inspect it as you would in a shop. If products show signs of use, or are returned incomplete or damaged, you are liable for that loss in value, and we may reduce your refund accordingly. A playing mat that has been used for play, or a set whose components have been used, will be considered used.
Your refund
We refund all payments received from you, including the standard delivery cost of your original order, within 14 days of receiving your withdrawal notice. We may hold the refund until we have received the products back or you have shown proof that you sent them, whichever comes first. We refund using the same payment method you used, at no cost to you.
Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalised, such as customised editions of the game or playing mat.
Damaged or defective products
This policy does not affect your legal guarantee. If a product arrives damaged, is defective or does not match its description, contact us at sales@thewinecasino.com. We will repair or replace it, or refund you, and we pay any shipping costs involved.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: DISFRUTADELMAR S.L., C. Dr. Fleming, 4, 6E, 08017 Barcelona, Spain, sales@thewinecasino.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______
